Our client is an international retail company specializing in premium cookware, seeking a Temporary Customer Service Officer to join our team in Causeway Bay.

Responsibilities

• Customer Support: Assist customers with inquiries and aftersales support via phone, email, and WhatsApp
• Case Coordination: Collaborate with other teams to resolve customer issues efficiently and follow up on open cases
• Problem Resolution: Identify and resolve customer complaints and issues in a timely manner
• Documentation: Maintain accurate records of customer interactions and transactions
• Feedback Collection: Gather customer feedback to improve service processes and product offerings

Requirements

• Fluent in Cantonese, English, and Mandarin
• Excellent verbal and written communication skills and good telephone manner
• Strong commitment to providing exceptional customer service
• Ability to work collaboratively with other teams
• Previous experience in customer service, retail industry or a related field is preferred
• Office Hours: 9:00 AM to 6:00 PM
• Office Location: Causeway Bay