The Department

The Integrated Contact Centre in Retail and Telebet Services Department provides one-stop customer service to the Club’s customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and feedback handling, etc.

The Job

You will

• Proactively reach out to customers to provide service, support, and follow-up on enquiries or issues.
• Engage with customers in a friendly and helpful manner to enhance the overall experience.
• Make outbound calls or respond inbound calls to address customers open issues, provide product/service updates, or offer additional support.
• Identify customer needs and provide solutions or recommendations to resolve problems.
• Upsell or cross-sell relevant products and services to customers based on their requirements.
• Handle ad-hoc tasks assigned by your superior.
• Be available to work shifts, including weekends and public holidays.

About You

You should have

• DSE / HKCEE or above
• Prior experience in the outbound service or sales calls are preferred
• Excellent communication and active listening skills
• Ability to work independently and as part of a team
• Flexible schedule to accommodate call volume demands
• Proficient in typing in both Chinese and English

Terms of Employment

Pay-rate
$84.5 per hour

Working location

Sha Tin Racecourse

Closing Date

Only shortlisted candidates will be notified.

How to Apply

Please send your resume and job reference by clicking the Apply Now button

Find out more about the remarkable opportunity today. Visit our website at www.hkjc.com now.

We are an equal opportunity employer.

Personal data collected will be used for recruitment purposes only