Customer Services Assistant (The Racing Club)

The Department

The Racing Club is the young elite Member Segment in the Hong Kong Jockey Club. It uncovers a unique way to savour racing and to explore the sport like never before. Its mission is to take the passion for horse racing to the next level through an endless stream of exclusive, tailor-made experiences. The candidate is responsible for assisting at various members’ events to contribute premium and dedicated customer communication and services to enhance customer satisfaction and loyalty to The Racing Club.

The Job

You will

Assist The Racing Club Engagement Team to execute Members’ events during racedays and non-racedays e.g. greet Members and their guests, taking photos and attendance, distributing souvenirs etc.
Work closely under instructions from The Racing Club Engagement Team to ensure a smooth flow of events and minimise error
Work for non-office working hours and Public Holidays at both Happy Valley and Sha Tin Racecourses. Working hours will be notified per job
Design e-posters for catering promotions

About You

You should have

Qualification of Hong Kong Diploma of Secondary Education (HKDSE) Examination or above with 5 subjects passed
Relevant working experience in Customer Service would be an advantage
Proficiency in using Illustrator and Photoshop
Excellent interpersonal and communication skills in both English and Cantonese. Mandarin is a plus.
Responsible, punctual and able to work independently
An out-going personality and high team spirit to work with others effectively
Be customer-centric, self-motivated and attention to details and logistics
A professional manner on handling confidential information

Terms of Employment

Pay-rate: HK$99 per hour

Working Schedule: Racedays and Non-Racedays (4-6 hours per day / 6-7 days per month)

*Actual working hours would depend on operational needs.

Working Location

Happy Valley Racecourse and Sha Tin Racecourse

*Actual working location would depends on the event.

How to Apply

Please send your resume and job reference by clicking the Apply Now button or to:

Fax: 2881-7966

Mail: The Human Resources Department,

The Hong Kong Jockey Club,