Responsibilities

• Handle incoming service requests, incidents and problems via different communication channels such as phone, email and instant massager
• Provide first level support and remote troubleshooting for end users
• Record calls into the call logging system
• Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case
• Perform ad hoc IT support duties as assigned

Requirements

• Diploma or above in Computer Science or equivalent
•  1 year of service desk / CS call centre experience
• Good troubleshooting and problem solving skills
• Customer-focused, self-motivated and be a good team player
• Good command of spoken & written English and Chinese. Mandarin is an advantage
• Immediately available is preferred
• Candidate who is fresh graduate or less experience will be considered

Working Location

• Shek Mun

Working Hour

• 8am-8pm & 8pm-8am
• 4 days per week (overnight shift is required)

4 days per week