The Club
Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division
The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Department
The Integrated Contact Centre of Retail and Telebet Department provides one-stop service for the Club's customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc.

The Job
You will

• Perform team administrative works, consolidate files and compile information
• Assist duty supervisor in handling daily operations
• Handle telephone enquiries
• Assist in organizing department events
• Perform other duties assigned by duty supervisor

About You
You should have

• HKCEE/ DSE or above
• familiar with office software operations, such as MS Word , Excel and Chinese and English typing
• Candidates with solid experience will be in advantage

Terms of Employment
Pay-rate
$91 per hour

*Shift Pattern & Working Hours

• Around 2 to 3 days a week, 6 to 9 hours per day
• Monday to Sunday: 07:00 am -11:30pm

• Working hours on night race meeting days (mainly Wednesdays) may be extended until 1:00 a.m.
• Actual working hours are subject to operational needs.
• Candidates with stable availability to work on weekdays (Monday to Friday) will be given priority consideration.

Working Location
Sha Tin Communication and Technology & designated locations of department events