You will contribute to the total customer satisfaction by providing general helpdesk support to end users.

Your role:

Provide technical support via phone and email to address query/incident reported from users

Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues

Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required

Monitor and maintain service quality in accordance to Service Level Agreement

5-day work per week; shift duty needed from Monday to Sunday

To succeed in this role:

DSE Graduate or above

Willing to take 7x24 shift duty (42.5 hours' per week)

Ability to multi-task in a fast-paced environment

Good command of spoken and written Cantonese, English and Mandarin

Candidate with more experience will be considered for the position of Senior Customer Service Executive.

Fresh Graduate will also be considered.

We offer :

14 days' paid annual leave

Birthday leave

Comprehensive medical coverage

Non-Contributory Provident Fund

Attractive incentive bonus and shift allowance (if applicable)

Structured training programme

Clear career path

Customer Service Executive > Senior Customer Services Executive > Team Leader > Team Manager > Call Centre Manager

Interested parties please click "Apply Now" button or fill in the online application form: https://forms.office.com/r/HgMT1rKYyx

About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Website: https://www.hktteleservices.com/

HKT Teleservices
13th Floor, 9 Po Lun Street, Lai Chi Kok, Kowloon, HK (Mei Foo MTR Exit A)
Hong KongEmail:PCCW-TELSJobs1@pccw.com
Phone:28889062
Fax: